If you are having a Massage - the following are answers to some of the more frequently asked questions.
| Question #1 | What should I wear? |
| Answer: | When you arrive, you are welcome to either go directly to your treatment room to disrobe or use our locker/change room facilities where we provide wraps and robes for use during services.
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| Question #2 | Will I have to disrobe entirely?
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| Answer: | The degree to which you disrobe can depend on the massage and area you wish treated. You may keep on - or remove you undergarments based on your personal conform level.
However, generaly the best way to get the full effect of a massage is to disrobe completely. Our staff are all proffessionals and are trained to drape towels or sheets discreetly over any areas of your body not involved in the treatment and to protect your privacy at all times. |
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| Question #3 | I am also have a a Tub Treatment what should I bring? |
| Answer: | If your treatment also includes using our Tub Room, you may disrobe completely during treatment or you may wish to bring a bathing suit - it is your choice. NOTE - Bathing Suits are not provided in the Spa
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| Question #4 | May I request a male or female therapist?
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| Answer: | Of course - you may request a specific gender. However, it may limit your treatment options and time. All of our massage therapists are professionally trained in both treatment and draping protocols to ensure your comfort at all times. While we will make every attempt to honor your request, there are certain times when only a male or female massage therapist is available.
NOTE - if you do not specifically ask for a gender we will provide you a therapist of either gender based strictly on the date and time you request. |
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| Question #5 | What does R.M.T. mean? Why do a I want one? |
| Answer: | R.M.T. stands for Registered Massage Therapist. R.M.T.'s in Ontario must complete a 2 year certification to be certified by the OMTA, the Ontario Massage Therapist Association.
Only R.M.T. are able to provide an insurance reciept for extended health benefits.
NOTE - for more information, please visit www.OMTA.ca
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| Question #6 | What are R.M.T.'s trained to do? |
| Answer: | Registered Massage Therapists (RMT's) are fully trained to help relieve:
Inflammatory conditions such as arthritis and tendinitis
Stress relief and associated conditions
Headaches and migraines
Muscle and related conditions such as spasms, strains and sprains
Back pain
Repetitive strain injury
Circulatory and respiratory problems
Pregnancy and labour discomfort
Post-injury and post surgical rehabilitation
And so much more.... |
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| Question #7 | Can I ask my therapist to make adjustments for my comfort?
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| Answer: | Absolutely. Your feedback is essential in providing you with the best massage treatment possible. After all, this is your treatment. Communicate with your therapist regarding room temperature, pressure, technique, etc. We value your feedback.
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| Question #8 | Are their any health conditions that I need to disclose before my appointment?
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| Answer: | It is mandatory that you fully complete a Health Form for our Massage Therapists before your massage begins. Our Therapists will review it and ask you any questiosn that may arise based on your answers. This form is both for your safety and comfort as well as to insure we provide you the best possible treatment.
If you are pregnent please also disclose that verbally to both our Concierge and your Massage Therapist. NOTE - there is a separate FAQ for Pregnancy, please read this section as well.
Please be aware that if you are heat sensitive, suffer from high blood pressure, or heart conditions, services that involve the application of heat are not advised. This includes the use of sauna, whirlpool and all body wraps. Please consult your doctor first if you have any concerns before having your massage. We also need to be informed of any skin sensitivities or infections prior to treatment. Individuals with diseases or infections that are communicable through casual contact, such as coughs and open sores, may be denied treatment. We request that you disclose any medical condition and/or prescription medications you are taking as some services may be contra-indicated.
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| Question #9 | Should I consult with my Doctor before having a massage? |
| Answer: | Under normal circumstances, you do not need to see a doctor before have a massage. However, if you are having a massage by an R.M.T. and require a reciept for your extended health plan, you may be required to get a referal note from your doctor to send to the insurance company.
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